Service Request Form

Need to request a housing service or report an issue? Use the forms below to submit maintenance requests, room changes, and other housing-related needs.

How to place a non-emergency work order

Something in my room/suite is broken or not working properly. Examples of non-emergency issues include:

Light in hallway out
Garbage disposal broken
Oven not working

Service Requests are completed in order of priority.

Please fill out the online Work Order Service Request Form.

Emergency service request

For a maintenance emergency (ex: actively flooding water), please contact the following:

Monday through Friday, 9am to 5pm: Call the Housing & Residence Life Office at 585-292-3674.
All other times: Call Public Safety at 585-292-2911.

Filing an Appeal for Charges or Damages

Internet Issue

My computer is not working

Email the Student Technology Helpdesk (technologyhelp@student.monroecc.edu) or call (585) 292-TECH (8324), Option 1.
You may also find asnwers to common questions on the Student Technology Helpdesk Website

What we support

Campus PC Login
Campus Wireless Connection
MCC Student E-mail
M & S Drive Connection
myMCC
Assistance for MCC Network account password management
Student Account re-enable web access

What we do not support

Programs installed on personal computers: such as MiniTab, Keyboarding Pro, AutoCad (Please visit the Electronic Learning Center for assistance using these programs. See your instructor for troubleshooting).
Residence Halls internet (call 1-800-379-3729)
Brightspace Non-Login Issues (SUNY Online Support Services at 1-800-875-6269)

Personal laptops and smart devices: Only assistance with MCC Campus Technology related problems will be provided. The troubleshooting of personal programs, virus issues, malware issues, etc. is not offered.

Problem with the Vending Machines

Problem with Laundry Facilities

Lost Keys or ID

If you lost your keys, please contact your Resident Director.
If you have lost your ID, please go to the Campus Center Service Desk. There, you must pay a $10 replacement fee. Take the receipt to Photo ID to get a new ID.