Role of the Ombudsman

The Ombudsman within the Office of Student Services provides all MCC students with a safe place to bring questions and concerns about MCC policies or procedures. The Ombudsman assists students by considering all sides of an issue in an impartial and objective way, and then advises on how to best resolve the problems.

Contact Ombudsman

Brighton Campus
Building 1, Room 309

585-292-2193

ombudsman@monroecc.edu

The Ombudsman

Offers a safe place where students may discuss problems or issues within MCC. The Ombudsman does not resolve disputes for students, but provides information and communication to support students resolving their own conflicts.
Provides a welcoming environment to listen to concerns
Provides information on College policies and procedures
Provides information on how to make the College aware of a particular problem
Assists students in evaluating available options
Refers students to the proper authority to resolve the situation
Facilitates constructive dialogue
Provides upward feedback to the administration (or others in authority) when a systemic issue or trend occurs

Students commonly consult with the Ombudsman for:

Financial Aid or Student Accounts concerns
Academic concerns (i.e., advising, courses, supports on campus)
Understanding and navigating College policies
Concerns about an appeal process at the College
General concerns about MCC